Terms and Conditions
These Terms and Conditions will apply to the purchase of the services by you (the Customer or you). I am Monika Bettney trading as MB Dietetics with email address [email protected]; (or us or we).
These are the terms on which we sell all Services to you. Before paying the invoice to purchase your chosen MB Dietetics programme, you will be asked to agree to these Terms and Conditions by clicking on the button marked ‘I Accept’. If you do not click on the button, you will not be able to proceed with purchasing the programme.
Services
The description of the Services, also described as programmes, is as set out in the Website and invoice.
In the case of Services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
Customer responsibilities
You must co-operate with us in all matters relating to the dietetic consultations, provide us and our authorised employees (if applicable) with accurate information about your diet, lifestyle, medications, supplements and medical information during written and verbal assessments.
Personal information
We retain and use all information strictly under the Privacy Policy.
By purchasing a MB Dietetics programme, you agree that we can contact you by using e-mail or other electronic communication methods.
Basis of Sale
Any quotation or estimate of fees is valid for a maximum period of 15 days from its date, unless we expressly withdraw it at an earlier time.
A Contract will be formed for the MB Dietetics programme ordered only when the invoice has been paid.
Fees and Payment
The fees (Fees) for the Services is that set out on the invoice. If you request any additional services, the price will be calculated on a fixed price or on a standard daily rate basis.
You must pay by BACS transfer as detailed in the invoice.
Delivery of services
We will deliver the Services as set out in the Programme Schedule. In an event of any changes to the schedule, you will receive a written notice, at least 24hrs prior to your appointment.
In any case, regardless of events beyond our control, if we do not deliver the Services, you can require us to reduce the Fees by an appropriate amount. The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges (e.g. if you have not received any of the consultations).
If you wish to change your appointment, reschedule request must be given by email to reach us at least 24 hours before the appointment. If such request reaches us with less than 24 hours’ notice, that particular consultation will not be re-scheduled or refunded. Appointments may be rescheduled once.
We reserve the right to cancel our serviced at our discretion, however we will only do so in the most exceptional circumstances and we will provide a full refund. We accept no liability whatsoever for any financial or other consequences of the cancellation.
Being Late for Your Appointment
Joining your appointment late may result in a shortened or cancelled appointment, no refund or additional appointment will be provided in this circumstance.
Withdrawal and cancellation
Right to cancel
You can cancel this contract within 14 days without giving any reason. This is providing the MB Dietetics Programme has not been started (e.g. your initial assessment consultation or any further consultations have not taken place). To cancel, you must submit your decision via email ([email protected]) before the cancellation period has expired.
Commencement of Services in the cancellation period
We must not begin the MB Dietetics programme before the end of the cancellation period unless you have made an express request for the service. Agreeing to book your initial appointment within the 14 days of signing this contract will mean that you have agreed to waiver your Right to Cancel.
Effects of cancellation in the cancellation period
Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you.
Payment for Services commenced during the cancellation period
Where a service is supplied (one or more consultations have taken place) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when we are informed of your decision to cancel the Contract.
This amount is in proportion to what has been supplied; please bear in mind that the initial appointment is costed as £235, because this is what it would cost to purchase a one-off 90 minute appointment with MB Dietetics.
Privacy
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://www.mbdietetics.com/privacy/).
For any enquiries or complaints regarding data privacy, you can e-mail: [email protected]
Excluding liability
MB Dietetics does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of our other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services wholly or mainly for your business, trade, craft or profession.
No guarantees as to the effectiveness of diet and/ or lifestyle changes for your particular condition/ goal are made or implied, as it is impossible to guarantee. The programme fees are in consideration of the professional expertise and time. Therefore, no refunds for services are given. MB Dietetics will provide you with nutritional and lifestyle advice that has scientific evidence for your particular condition/ goal and will act as a guide or facilitator in supporting you to achieve the recommended changes. You assume equal responsibility by making a commitment in following the dietary and lifestyle changes advised and providing the Dietitian with accurate information about your diet, lifestyle, medications, supplements and medical information during written and verbal assessments.
Your sessions with MB Dietetics are not intended as a substitute for medical diagnosis or treatment. You should seek the advice of a qualified doctor if you have any questions related to your mental or physical health, physical fitness, or medical conditions. Also, do not stop or alter any treatment you are currently receiving without discussing this with your doctor.
MB Dietetics reserves the right to decline to accept or treat any client or individual. Each client is considered on an individual basis and acceptance into and continuation of input is entirely at the discretion of the Dietitian. Any individual who is under the influence of substances, including alcohol or drugs, will not be seen or treated.
Governing law, jurisdiction and complaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints as follows: If there are any concerns about the service, customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.
We aim to follow these codes of conduct, copies of which you can obtain as follows:
The Health and Care Professions Council available from https://www.hcpc-uk.org/standards/standards-of-conduct-
performance-and-ethics.
Hunger-Body-Mind Connection
Here are some different ways that you may experience signs of hunger. Over time you may notice that your body is more sensitive to more subtle levels of hunger and satiety, but knowing and re-learning what those signs are can be very helpful.
Stomach
A variety of sensations including rumbling, gurgling, gnawing, or emptiness. While this is a common way of experiencing hunger, there are many people who do not experience hunger signs in their stomach
Throat & Oesophagus
Dull ache, gnawing
Head
Cloudy thinking, light-headedness, and headache, difficulty focusing and concentrating. Experiencing more thoughts about food and eating.
Energy
Waning, perhaps even to the point of sleepiness. There can be dullness and even apathy towards doing anything
Mood
Irritability and crankiness. Perhaps you have to work harder to refrain from snapping, even though you don’t present irritable to the others.
Numbness
Overall lethargy
Getting to know your hunger.
To get in touch with the nuances of your hunger and fullness, try to check in with your body many times throughout the day. A handy way to do this is by using a rating scale from 0 to 10, where 0 is painful hunger and 10 is painful fullness. There is no right or wrong number, this is merely a method that helps you listen and become attuned to your hunger and fullness cues. The following chart gives you qualitative descriptions of the 0 to 10 scale in more detail.
Over-hungry
0 Painfully hungry. This is ‘primal hunger’, which is very intense and urgent
1 Ravenous and irritable. Anxious to eat
2 Very hungry. Looking forward to a hearty meal or snack
3 Hungry and ready to eat, but without urgency. It’s a ‘polite’ hunger
Normal Eating Range
4 Subtly hungry, slightly empty
5 Neutral. Neither hungry nor full
6 Beginning to feel emerging fullness
7 Comfortable fullness. You feel satisfied & content
Over-full
8 A little too full. This doesn’t feel pleasant, but it has not quite emerged into an unpleasant experience
9 Very full, too full. You feel uncomfortable, as if you need to unbutton your trousers or remove your belt
10 Painfully full, stuffed. You may feel nauseous
Hunger discovery assessment.
Use the Hunger Discovery Scale journal to keep track of your hunger rating, the quality of your hunger, and the foods eaten for a meal or snack. Do it for 5-7 days and record a usual day below so that we can explore this during your next appointment.