Terms and Conditions

These Terms and Conditions will apply to the purchase of the services by you (the Customer or you). I am Monika Bettney trading as MB Dietetics with email address [email protected]; (or us or we).

These are the terms on which we sell all Services to you. Before paying the invoice to purchase your chosen MB Dietetics programme, you will be asked to agree to these Terms and Conditions by clicking on the button marked ‘I Accept’. If you do not click on the button, you will not be able to proceed with purchasing the programme.

Services

The description of the Services, also described as programmes, is as set out in the Website and invoice.

In the case of Services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

Customer responsibilities

You must co-operate with us in all matters relating to the dietetic consultations, provide us and our authorised employees (if applicable) with accurate information about your diet, lifestyle, medications, supplements and medical information during written and verbal assessments.

Personal information

We retain and use all information strictly under the Privacy Policy.

By purchasing a MB Dietetics programme, you agree that we can contact you by using e-mail or other electronic communication methods.

Basis of Sale

Any quotation or estimate of fees is valid for a maximum period of 15 days from its date, unless we expressly withdraw it at an earlier time.

A Contract will be formed for the MB Dietetics programme ordered only when the invoice has been paid.

Fees and Payment

The fees (Fees) for the Services is that set out on the invoice. If you request any additional services, the price will be calculated on a fixed price or on a standard daily rate basis.

You must pay by BACS transfer as detailed in the invoice.

Delivery of services

We will deliver the Services as set out in the Programme Schedule. In an event of any changes to the schedule, you will receive a written notice, at least 24hrs prior to your appointment.
In any case, regardless of events beyond our control, if we do not deliver the Services, you can require us to reduce the Fees by an appropriate amount. The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges (e.g. if you have not received any of the consultations).

If you wish to change your appointment, reschedule request must be given by email to reach us at least 24 hours before the appointment. If such request reaches us with less than 24 hours’ notice, that particular consultation will not be re-scheduled or refunded. Appointments may be rescheduled once.
We reserve the right to cancel our serviced at our discretion, however we will only do so in the most exceptional circumstances and we will provide a full refund. We accept no liability whatsoever for any financial or other consequences of the cancellation.

Being Late for Your Appointment

Joining your appointment late may result in a shortened or cancelled appointment, no refund or additional appointment will be provided in this circumstance.

Withdrawal and cancellation

Right to cancel

You can cancel this contract within 14 days without giving any reason. This is providing the MB Dietetics Programme has not been started (e.g. your initial assessment consultation or any further consultations have not taken place). To cancel, you must submit your decision via email ([email protected]) before the cancellation period has expired.

Commencement of Services in the cancellation period

We must not begin the MB Dietetics programme before the end of the cancellation period unless you have made an express request for the service. Agreeing to book your initial appointment within the 14 days of signing this contract will mean that you have agreed to waiver your Right to Cancel.

Effects of cancellation in the cancellation period

Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you.

Payment for Services commenced during the cancellation period

Where a service is supplied (one or more consultations have taken place) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when we are informed of your decision to cancel the Contract.

This amount is in proportion to what has been supplied; please bear in mind that the initial appointment is costed as £235, because this is what it would cost to purchase a one-off 90 minute appointment with MB Dietetics.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://www.mbdietetics.com/privacy/).
For any enquiries or complaints regarding data privacy, you can e-mail: [email protected]

Excluding liability

MB Dietetics does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of our other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services wholly or mainly for your business, trade, craft or profession.

No guarantees as to the effectiveness of diet and/ or lifestyle changes for your particular condition/ goal are made or implied, as it is impossible to guarantee. The programme fees are in consideration of the professional expertise and time. Therefore, no refunds for services are given. MB Dietetics will provide you with nutritional and lifestyle advice that has scientific evidence for your particular condition/ goal and will act as a guide or facilitator in supporting you to achieve the recommended changes. You assume equal responsibility by making a commitment in following the dietary and lifestyle changes advised and providing the Dietitian with accurate information about your diet, lifestyle, medications, supplements and medical information during written and verbal assessments.

Your sessions with MB Dietetics are not intended as a substitute for medical diagnosis or treatment. You should seek the advice of a qualified doctor if you have any questions related to your mental or physical health, physical fitness, or medical conditions. Also, do not stop or alter any treatment you are currently receiving without discussing this with your doctor.

MB Dietetics reserves the right to decline to accept or treat any client or individual. Each client is considered on an individual basis and acceptance into and continuation of input is entirely at the discretion of the Dietitian. Any individual who is under the influence of substances, including alcohol or drugs, will not be seen or treated.

Governing law, jurisdiction and complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints as follows: If there are any concerns about the service, customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.

We aim to follow these codes of conduct, copies of which you can obtain as follows:
The Health and Care Professions Council available from https://www.hcpc-uk.org/standards/standards-of-conduct-
performance-and-ethics.



    I have read and agree to comply with the terms of this agreement


    Evaluation Form


      Which programme did you complete?

      How did you find the duration of your programme?


      How did you find the frequency of contact/ support?


      What did you think of the following?

      Video / audio quality

      Resources

      Programme schedule

      Communication / reports

      Value for money

      Therapeutic discussions



      What have been the three most useful things that you have taken from working with me?

      Is there anything that you wish was covered better or you feel like you would like to do more work on?

      Any other thoughts/ feedback that you would like to share with me:

      Thank you so much for your time completing this. I will value your feedback and take it on board to make sure that I offer the best and most useful service for my future clients.

      I have read and accept the privacy statement


      Hunger-Body-Mind Connection

      A variety of sensations including rumbling, gurgling, gnawing, or emptiness. While this is a common way of experiencing hunger, there are many people who do not experience hunger signs in their stomach

      Dull ache, gnawing

      Cloudy thinking, light-headedness, and headache, difficulty focusing and concentrating. Experiencing more thoughts about food and eating.

      Waning, perhaps even to the point of sleepiness. There can be dullness and even apathy towards doing anything

      Irritability and crankiness. Perhaps you have to work harder to refrain from snapping, even though you don’t present irritable to the others.

      Overall lethargy

      0 Painfully hungry. This is ‘primal hunger’, which is very intense and urgent
      1 Ravenous and irritable. Anxious to eat
      2 Very hungry. Looking forward to a hearty meal or snack
      3 Hungry and ready to eat, but without urgency. It’s a ‘polite’ hunger

      4 Subtly hungry, slightly empty
      5 Neutral. Neither hungry nor full
      6 Beginning to feel emerging fullness
      7 Comfortable fullness. You feel satisfied & content

      8 A little too full. This doesn’t feel pleasant, but it has not quite emerged into an unpleasant experience
      9 Very full, too full. You feel uncomfortable, as if you need to unbutton your trousers or remove your belt
      10 Painfully full, stuffed. You may feel nauseous


        Using the hunger scale above, at which rating do you usually FEEL the sensations of hunger?

        By the time your honour your hunger, does your hunger experience tend to be:

        pleasantunpleasantneutral

        Morning

        Time

        Hunger rating

        Quality of hunger

        pleasantunpleasantneutral

        Comments

        Mid-morning

        Time

        Hunger rating

        Quality of hunger

        pleasantunpleasantneutral

        Comments

        Mid-day

        Time

        Hunger rating

        Quality of hunger

        pleasantunpleasantneutral

        Comments

        Afternoon

        Time

        Hunger rating

        Quality of hunger

        pleasantunpleasantneutral

        Comments

        Evening

        Time

        Hunger rating

        Quality of hunger

        pleasantunpleasantneutral

        Comments

        Thank you for taking time to complete this assessment questionnaire. The assessment will help me decide what we may need to explore in a greater detail and what changes would make the biggest difference.

        I have read and accept the privacy statement


        Monika will always endeavour to reply to your message within 48 hours. If you have not received a reply to your message in that time, please check your spam/junk folder for the reply or contact her via monika(at)mbdietetics.com.


        Sleep Assessment


          What is your usual?


          How long (in minutes) does it usually take you to fall asleep?

          How many hours of actual sleep do you get at night?

          This may be different from the number of hours spent in bed

          What is your sleep efficacy?

          This is your hours spent sleeping divided by hours spent in bed

          How would you rate your sleep quality overall?

          How often have you taken medicine to help you sleep?

          (prescribed or over-the-counter)

          How often have you had trouble staying awake while driving, eating meals or engaging in social activity?

          Thank you for your time.

          I have read and accept the privacy statement


          Monika will always endeavour to reply to your message within 48 hours. If you have not received a reply to your message in that time, please check your spam/junk folder for the reply or contact her via monika(at)mbdietetics.com.


          GM Diversity Assessment

            How diverse is your gut microbiota?

            1. How many portions of vegetables did you typically eat each day?

            ( 1 portion= 1/2cup/125g cooked vegetables or 1 cup of raw vegetables)

            2. How many portions of fruit did you typically eat each day?

            (1 portion= 1 medium piece, 2 small pieces, 1 cup diced, or 1 ounce/ 30g dried)

            3. How many portions of nuts or seeds did you typically eat each week?

            (1 portion= 1 ounce/30g nuts or 1 tablespoon of seeds)

            4. How often did you eat legumes such as canned beans, lentils, chickpeas, split peas and dried beans each week?

            5. How often did you eat a high fibre breakfast cereal (i.e. bran, oats) each week?

            6. How often did you choose whole-grain pasta and brown/ wild rice instead of white pasta and white rice?

            7. How often did you choose whole-grain bread/ crackers/ wraps instead of white varieties?

            8. How often did you eat other whole grains (not included in the above; e.g. quinoa, buckwheat, freekeh) each week?

            Thank you for your time.

            I have read and accept the privacy statement


            Monika will always endeavour to reply to your message within 48 hours. If you have not received a reply to your message in that time, please check your spam/junk folder for the reply or contact her via monika(at)mbdietetics.com.


            PCOS Assessment


              Part 1: Clinical Information

              When were you diagnosed with PCOS?

              Do you have irregular or absent periods?

              yesno

              If you have irregular periods, please could you describe their pattern (if any) and associated symptoms?

              Do you have excessive body/facial hair?

              yesno

              Do you suffer with acne?

              yesno

              Could you please list any medications that have been prescribed for the management of PCOS?

              Are you taking any over the counter medications or supplements?

              yesno

              Do you have any other medical conditions?

              yesno

              Have you had any recent blood tests?

              yesno

              Attach blood results file (8mb max)

              What are your goals?

              Part 2: Dietary & Lifestyle Assessment

              Current physical activity levels

              Please note down your usual planned and unplanned physical activity. Record intensity levels using L for low intensity, M for moderate & V for vigorous intensity*. Examples of unintentional physical activity include walking or cycling to work or shops, housework and gardening.

              Diet

              Please record your usual day of eating. Please include all food and drinks. It would be helpful to understand what you usually consume at each meal and snack time.

              If you keep a food diary or use an app for this, you can upload it here, if you wish.(8mb max)

              Allergies & intolerances

              Your relationship with food.

              Please tick any of the below if it applies to you:

              I usually describe a day of eating as either good or badIf I eat dessert, I make plans to exercise moreOnce I eat a forbidden food, I think, I blew it, and then I eat whatever I want, 
usually in large quantitiesI feel guilty if I don’t do my usual levels of exerciseIf I am planning to go out for dinner/ drinks, I cut back how much I eat during 
the day, regardless of my hunger and fullness levelsI will not let myself eat a particular snack/ meal if it exceeds a certain number 
of caloriesI weigh myself frequently

              Alcohol

              How many units of alcohol do you drink per week? If you are unsure, please use this link to help you Drink Aware

              Smoking

              Do you smoke?

              yesno

              Thank you for taking time to complete this assessment questionnaire. The assessment will help me decide what we may need to explore in a greater detail and what changes would make the biggest difference. We will build on this during the initial appointment and you will have an opportunity to expand on any of the above and also tell me about anything else that is important to you and how you would like to move forward.

              I have read and accept the privacy statement


              Monika will always endeavour to reply to your message within 48 hours. If you have not received a reply to your message in that time, please check your spam/junk folder for the reply or contact her via monika(at)mbdietetics.com.


              Stress Assessment


                1. In the last month, how often have you been upset because of something that happened unexpectedly?

                2. In the last month, how often have you felt that you were unable to control the important things in your life?

                3. In the last month, how often have you felt nervous and stressed?

                4. In the last month, how often have you felt confident about your ability to handle your personal problems?

                5. In the last month, how often have you felt that things were going your way?

                6. In the last month, how often have you found that you could not cope with all the things that you had to do?

                7. In the last month, how often have you been able to control irritations in your life?

                8. In the last month, how often have you felt that you were on top of things?

                9. In the last month, how often have you been angered because of things that happened that were outside of your control?

                10. In the last month, how often have you felt difficulties were piling up so high that you could not overcome them?

                Thank you for your time.

                I have read and accept the privacy statement


                Monika will always endeavour to reply to your message within 48 hours. If you have not received a reply to your message in that time, please check your spam/junk folder for the reply or contact her via monika(at)mbdietetics.com.


                Gut-Brain Axis Assessment


                  1. I worry that whenever I eat during the day, bloating and distension in my abdomen will get worse

                  2. I get anxious when I go to a new restaurant

                  3. I often worry about the problems in my gut

                  4. I have a difficulty enjoying myself because I cannot get my mind off of discomfort in my gut

                  5. I often fear that I will not be able to have a normal bowel movement

                  6. Because of fear of developing abdominal discomfort, I rarely try new foods

                  7. No matter what I eat, I will probably feel uncomfortable

                  8. As soon as I feel abdominal discomfort, I begin to worry and feel anxious

                  9. When I enter a place I haven’t been before, one of the first things I do is to look for a bathroom

                  10. I am constantly aware of the sensations in my gut

                  11. I often worry that the discomfort in my gut could be a sign of a serious illness

                  12. As soon as I wake up, I worry that I will have discomfort in my gut during the day

                  13. When I feel uncomfortable sensations in my gut, it frightens me

                  14. In stressful situations, my gut bothers me a lot

                  15. I constantly think about what is happening inside my digestive tract

                  Thank you for your time.

                  I have read and accept the privacy statement


                  Monika will always endeavour to reply to your message within 48 hours. If you have not received a reply to your message in that time, please check your spam/junk folder for the reply or contact her via monika(at)mbdietetics.com.


                  Gut Functioning Assessment

                    Abdominal pain

                    Any kind of pain in your gut


                    Heartburn

                    Burning/ discomfort behind the breastbone


                    Acid reflux

                    Taste of sour fluid in your mouth


                    Nausea

                    Feeling sick


                    Loud noises/ gurgling in your abdomen


                    Abdominal bloating

                    Feeling of swelling in the abdomen other than after a large meal


                    Abdominal distension

                    Belly sticking out/ “looking pregnant”


                    Belching

                    Bringing up gas through your mouth


                    Excess flatulence

                    Releasing gas more than 20 times a day


                    Constipation

                    Infrequent, hard to pass and dry faeces


                    Diarrhoea

                    Very frequent, watery or mushy faeces


                    Urgency

                    Needing to rush to the toilet


                    Incomplete emptying

                    Feeling like you are not able to pass all faeces


                    Tiredness

                    Despite regularly getting 7 to 9 hours of sleep


                    Stools

                    Referring to the Bristol Stool Chart, please describe the types of stools that you tend to have and the frequency of each type.

                    Bowel patterns

                    Please describe the time of day that you usually open your bowels and whether you have any associated symptoms, e.g. pain/ discomfort, straining etc.

                    Stool size

                    Small (less than 1 egg), medium (1-2 eggs) large (more than 2 eggs)

                    Thank you for your time.

                    I have read and accept the privacy statement


                    Monika will always endeavour to reply to your message within 48 hours. If you have not received a reply to your message in that time, please check your spam/junk folder for the reply or contact her via monika(at)mbdietetics.com.


                    Happiness Assessment

                      How happy are you?

                      When completing this assessment, it’s best not to take too long thinking about each question. The first answer that comes into your head is probably the right one for you. If you find some of the questions difficult, give the answer that is true for you most of the time.

                      1. I don’t feel particularly happy with the way I am.
                      2. I feel that life is very rewarding.
                      3. I am very satisfied about everything in my life.
                      4. I don’t think I look attractive
                      5. I find beauty in some things
                      6. I can fit in everything I want to
                      7. I feel fully mentally alert
                      8. I do not have particularly happy memories of the past

                      Thank you for your time.

                      I have read and accept the privacy statement


                      Monika will always endeavour to reply to your message within 48 hours. If you have not received a reply to your message in that time, please check your spam/junk folder for the reply or contact her via monika(at)mbdietetics.com.